Vinny's Vanguard Support LiveBlog
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Vinny's Vanguard Support LiveBlog
I decided today I'm either going to fix my one mistake by exchanging my Federal money market funds to Treasury money market funds or buy T-Bills with ALL my existing Federal and Treasury money market funds.
Since I've never once direct purchased a bond of any form I DO want to be having a Vanguard representative guiding through the process of this.
Plus discuss the best way to collapse my eight different retirement accounts into a more management amount of them.
The below is the first thing I see when I go to Vanguard.
The "callback feature" is a welcome one --if they truly are going to follow through with it.
The first day I called last week all I got when calling three times in a row was a busy signal.
Another day I did get put in line to talk to someone but after waiting 27 minutes with talking to no one - punctuated with frequent phone ringings like I was FINALLY going to talk with a live person but then being put back on wait sounds - I HUNG up.
The weather was too nice here to sit inside any longer that day waiting on a phone, accomplishing nothing. Felt great to be outside for that 11/2 hours. This time of year there are rare times when I'd want to be outside.
I'm now going to make my phone call. They are probably closed and probably won't give let me use the callback feature. But I will continue to call and wait until I am allowed to talk to someone in some way. I have no desire to go outside at any point today!
Vinny
Since I've never once direct purchased a bond of any form I DO want to be having a Vanguard representative guiding through the process of this.
Plus discuss the best way to collapse my eight different retirement accounts into a more management amount of them.
The below is the first thing I see when I go to Vanguard.
The "callback feature" is a welcome one --if they truly are going to follow through with it.
The first day I called last week all I got when calling three times in a row was a busy signal.
Another day I did get put in line to talk to someone but after waiting 27 minutes with talking to no one - punctuated with frequent phone ringings like I was FINALLY going to talk with a live person but then being put back on wait sounds - I HUNG up.
The weather was too nice here to sit inside any longer that day waiting on a phone, accomplishing nothing. Felt great to be outside for that 11/2 hours. This time of year there are rare times when I'd want to be outside.
I'm now going to make my phone call. They are probably closed and probably won't give let me use the callback feature. But I will continue to call and wait until I am allowed to talk to someone in some way. I have no desire to go outside at any point today!
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Just called.yankees60 wrote: ↑Mon Mar 23, 2020 6:20 am I decided today I'm either going to fix my one mistake by exchanging my Federal money market funds to Treasury money market funds or buy T-Bills with ALL my existing Federal and Treasury money market funds.
Since I've never once direct purchased a bond of any form I DO want to be having a Vanguard representative guiding through the process of this.
Plus discuss the best way to collapse my eight different retirement accounts into a more management amount of them.
The below is the first thing I see when I go to Vanguard.
The "callback feature" is a welcome one --if they truly are going to follow through with it.
The first day I called last week all I got when calling three times in a row was a busy signal.
Another day I did get put in line to talk to someone but after waiting 27 minutes with talking to no one - punctuated with frequent phone ringings like I was FINALLY going to talk with a live person but then being put back on wait sounds - I HUNG up.
The weather was too nice here to sit inside any longer that day waiting on a phone, accomplishing nothing. Felt great to be outside for that 11/2 hours. This time of year there are rare times when I'd want to be outside.
I'm now going to make my phone call. They are probably closed and probably won't give let me use the callback feature. But I will continue to call and wait until I am allowed to talk to someone in some way. I have no desire to go outside at any point today!
Vinny
Capture.JPG
Hear: "Welcome to Vanguard"
"Sorry, we seem to be having trouble"
"Our offices are closed"
Wouldn't you think this is a time when they'd pay people overtime so as to offer extended hours, outside their normal hours of operation.
Called again. This time I was greeted with of offices are closed"
I will call again at 8 AM, along with a million other people!
Any guesses as to what time I actually talk to someone??!!!
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
- Kriegsspiel
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Re: Vinny's Vanguard Support LiveBlog
Non-life sustaining Pennsylvania businesses were shuttered by the government, I think Vanguard's call center is in PA. Maybe that's it.
You there, Ephialtes. May you live forever.
Re: Vinny's Vanguard Support LiveBlog
Of all places to enable employees to "work at home" you'd think that they would be most equipped to do so?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:01 am Non-life sustaining Pennsylvania businesses were shuttered by the government, I think Vanguard's call center is in PA. Maybe that's it.
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Logged into my Vanguard account.
I was shocked to see them providing me a phone call to call!
Called and did all my verifications. Have now been on hold for about 3, 4 minutes (since about 8:02 AM, EST).
Vinny
I was shocked to see them providing me a phone call to call!
Called and did all my verifications. Have now been on hold for about 3, 4 minutes (since about 8:02 AM, EST).
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Also, in the few times I do talk to them over the years, I've said something like, "Oh, so you are in Pennsylvania now as we are talking?" And, I get a response of, "No. I am in Arizona."yankees60 wrote: ↑Mon Mar 23, 2020 7:05 amOf all places to enable employees to "work at home" you'd think that they would be most equipped to do so?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:01 am Non-life sustaining Pennsylvania businesses were shuttered by the government, I think Vanguard's call center is in PA. Maybe that's it.
Vinny
They are the perfect business to have anyone be a representative for them from any place in the world.
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Had on hold music.
Phone rings.
Recorded voice: "We apologize for the delay. An associate should be with you shortly."
No sounds! Has the call been dropped??!!!
Back to on hold music!
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Not good!
I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Initiating another call at 8:28 AM, EST.yankees60 wrote: ↑Mon Mar 23, 2020 7:20 amNot good!
I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
Still on hold with the false rings and then going back to hold. Going around Vanguard's site, I see the below. All their words seem to be meaningless as they are offering ZERO phone support!
Vinny
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
I actually drive right past their AZ office every day on my way to work (or at least did before the apocalypse started).yankees60 wrote: ↑Mon Mar 23, 2020 7:08 amAlso, in the few times I do talk to them over the years, I've said something like, "Oh, so you are in Pennsylvania now as we are talking?" And, I get a response of, "No. I am in Arizona."yankees60 wrote: ↑Mon Mar 23, 2020 7:05 amOf all places to enable employees to "work at home" you'd think that they would be most equipped to do so?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:01 am Non-life sustaining Pennsylvania businesses were shuttered by the government, I think Vanguard's call center is in PA. Maybe that's it.
Vinny
They are the perfect business to have anyone be a representative for them from any place in the world.
Vinny
- Kriegsspiel
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Re: Vinny's Vanguard Support LiveBlog
LOLyankees60 wrote: ↑Mon Mar 23, 2020 7:20 am I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Vanguard falling apart. Anarchy imminent.
You there, Ephialtes. May you live forever.
Re: Vinny's Vanguard Support LiveBlog
Did anyone else use the "Mickey Mouse" phrase to describe something as being inept Or, was it just a regional thing?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:50 amLOLyankees60 wrote: ↑Mon Mar 23, 2020 7:20 am I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Vanguard falling apart. Anarchy imminent.
I am talking to someone right now!
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
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Re: Vinny's Vanguard Support LiveBlog
Are you looking for more phrases to belittle the customer service repyankees60 wrote: ↑Mon Mar 23, 2020 7:53 amDid anyone else use the "Mickey Mouse" phrase to describe something as being inept Or, was it just a regional thing?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:50 amLOLyankees60 wrote: ↑Mon Mar 23, 2020 7:20 am I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Vanguard falling apart. Anarchy imminent.
I am talking to someone right now!
Vinny
You there, Ephialtes. May you live forever.
-
Libertarian666
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Re: Vinny's Vanguard Support LiveBlog
Yes, their customer support is pretty good overall, although I've gotten some incorrect information from them about when certain transactions might take place.
They're open 24/7 too.
Re: Vinny's Vanguard Support LiveBlog
I talked to him for a while. Asked him a lot of questions. I appreciated him being honest in telling me which he could not answer.yankees60 wrote: ↑Mon Mar 23, 2020 7:53 amDid anyone else use the "Mickey Mouse" phrase to describe something as being inept Or, was it just a regional thing?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:50 amLOLyankees60 wrote: ↑Mon Mar 23, 2020 7:20 am I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Vanguard falling apart. Anarchy imminent.
I am talking to someone right now!
Vinny
He transferred me over to the brokerage desk.
I had less than a 5 minute wait to talk to that person.
Just ended a one and one-half hour (!!!!) phone call with him, asking him EVERY single possible conceivable question as to how buying T-Bills works at Vanguard.
Took extensive notes in my Excel worksheet.
Will share later as I need to finally start the Monday morning exercise!
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
The two representatives confirmed that their representative are in Pennsylvania, Arizona, and North Carolina.Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:01 am Non-life sustaining Pennsylvania businesses were shuttered by the government, I think Vanguard's call center is in PA. Maybe that's it.
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
Re: Vinny's Vanguard Support LiveBlog
No, just curious if everyone knew what I meant when I described something as being a "Mickey Mouse" operation. Wondering how much that phrase permeated the rest of the country. I have not infrequently heard it where I've lived in New England.Kriegsspiel wrote: ↑Mon Mar 23, 2020 8:17 amAre you looking for more phrases to belittle the customer service repyankees60 wrote: ↑Mon Mar 23, 2020 7:53 amDid anyone else use the "Mickey Mouse" phrase to describe something as being inept Or, was it just a regional thing?Kriegsspiel wrote: ↑Mon Mar 23, 2020 7:50 amLOLyankees60 wrote: ↑Mon Mar 23, 2020 7:20 am I just got a message, "Jacob somebody is not available. Please leave a message."
I did but if this Jacob somebody is not in today is anyone else going to call me back?
What about the Callback Feature?
In my eyes Vanguard is rapidly turning into a "Mickey Mouse" outfit! Extremely disorganized and unprofessional!
Vinny
Vanguard falling apart. Anarchy imminent.
I am talking to someone right now!
Vinny![]()
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."
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Re: Vinny's Vanguard Support LiveBlog
If this is like 09, I bet they are trying to discourage fund swaps. I got on their bad list back then, doing TLH moves involving very liquid funds and also a trade of money market funds. The numbers were good sized for individuals but obviously nothing in terms of total volumes.
The fund managers have a rough time during this type of thing. I volunteered to let them spread out the money market swap over a few days, but they just wanted to get it over with. I had to assure them I wasn’t just timing or otherwise intending to jump back in to the funds I sold.
The fund managers have a rough time during this type of thing. I volunteered to let them spread out the money market swap over a few days, but they just wanted to get it over with. I had to assure them I wasn’t just timing or otherwise intending to jump back in to the funds I sold.
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Re: Vinny's Vanguard Support LiveBlog
No money in our jackets and our jeans are torn/
your hands are cold but your lips are warm _ . /
your hands are cold but your lips are warm _ . /
Re: Vinny's Vanguard Support LiveBlog
!!!!!!!!!!!!
Thanks
We'd use to describe either the way an entity operated or when instead of doing something the right way you put something together that worked at the moment with no guarantees it would still be working the next moment.
Vinny
Above provided by: Vinny, who always says: "I only regret that I have but one lap to give to my cats." AND "I'm a more-is-more person."