Tulving
Posted: Wed May 04, 2011 2:29 pm
In another thread, people were wondering about Tulving and had concerns about integrity. This post is just a recent experience I've had and shouldn't be interpreted as anything more than that. Your experience with a dealer might be different than mine.
Until now, I've only purchased bullion from Tulving. Last week I was looking at the rise in silver and debated selling a portion of it and taking the cap gains taxes. Prior to the recent run-up, I hadn't expected to liquidate silver for another 3-5 years. Funny how a 200% increase in a year will make you question your positions. Anyway, I decided I would keep the majority of my silver but sell off $1,000 face (715 oz) of it, take the tax hit and leave the rest in cash or reallocate to PM miners.
I packaged all 56lbs of it in a shoebox and duct taped the hell out of it. I called Tulving to get their UPS account number (they pay for shipping). Once in hand, I went to a regional UPS location to ship. The problems started when the lady behind the desk tried to pick up a shoebox that should probably have shoes in it. When she could barely lift it, the conversation went something like this...
Her: What the heck is in this thing?
Me: Dimes.
Her: Huh? That's a lot of dimes. I don't think we can take this. Let me check....[looks for instructions]...yeah, we can't send cash.
Me: [wondering how I need to phrase this without advertising to everyone in the room] Well, it's not exactly cash.
Her: What do you mean?
Me: Well...they were dimes, but now they're not. They're collectibles--like baseball cards--and they are going to a dealer.
Her: So...if i dropped this package and the dimes fell out, could I go to the mini-mart and buy milk with them?
Me: Technically yes, but you'd be overpaying for your milk.
Her: So it's cash. We can't send cash.
Me: Um...can you check with someone on this? The recipient is a dealer. They've been doing it this way for 30 years.
Her: Hang on...[checks with security]...yup, no can do.
-End for now-
So this went on for 30 minutes. I had to call up Tulving and have someone speak with everyone at this place. Apparently, it all comes down to insurance. Tulving is covered by Lloyds of London and when the rep from Tulving told Mr. Security, he said, "ok, I'll talk to your account rep on this, but I've never handled this before. I'll let it go out."
He then proceeds to explain to the desk attendant that the package is covered and to let it go out. She looks at me and says, "Wow...Lloyds of London? Really? Isn't that what models use for their legs and stuff?" At this point, any shred of privacy and discretion is gone, but at least Tulving's guys worked it out.
That was last Wednesday the 27th. After getting the tracking numbers, I called Tulving to get a lock-in price. You can't lock in your sell price until you have tracking numbers in hand. The guy I spoke with said, "Ok, spot is $47.80 and we pay $1 less than spot, so your lock price is $46.80." I asked for an email confirmation and he said they couldn't do that, which made me a bit nervous.
What made me more nervous is that I appeared to have lucked out and sold right before the monumental correction started.
Tulving's website says they will cut a check 2 days after they receive the package. That was Monday the 2nd, and I should have received the check on Tuesday the 3rd. I called yesterday after I hadn't received anything in the mail and spoke with someone who said they had a backlog to go through. She said call back today (the 4th) for a tracking number. I called today and she said it did go out and gave me a tracking number.
Sure enough, I got the check. Most importantly, it was at my lock price of $46.80. I'm sure Tulving could've really screwed me on this one. He could have paid out $6,000 less and I don't know if I would've had much recourse since I didn't have anything in writing. I suppose I could live with a $38oz sell price, but I can think of some things I can buy for $6K--one of which is the taxes.
I already know I got really lucky on the sell price (for the time being). What I'm happy about is that Tulving stuck to his word on it and didn't try and pull anything shady. Again, your experience might be different than mine, but I've been really happy with Tulving so far on both sides of the transaction. The buy/sell spread is the lowest I've seen anywhere and the customer service has been excellent. If you are buying or selling volume, they'd get my recommendation.
As a side note, trying to explain pre-1965 silver coins to someone not familiar is much harder than you would think. The fact that model's legs enters the discussion is borderline twilight zone.
Until now, I've only purchased bullion from Tulving. Last week I was looking at the rise in silver and debated selling a portion of it and taking the cap gains taxes. Prior to the recent run-up, I hadn't expected to liquidate silver for another 3-5 years. Funny how a 200% increase in a year will make you question your positions. Anyway, I decided I would keep the majority of my silver but sell off $1,000 face (715 oz) of it, take the tax hit and leave the rest in cash or reallocate to PM miners.
I packaged all 56lbs of it in a shoebox and duct taped the hell out of it. I called Tulving to get their UPS account number (they pay for shipping). Once in hand, I went to a regional UPS location to ship. The problems started when the lady behind the desk tried to pick up a shoebox that should probably have shoes in it. When she could barely lift it, the conversation went something like this...
Her: What the heck is in this thing?
Me: Dimes.
Her: Huh? That's a lot of dimes. I don't think we can take this. Let me check....[looks for instructions]...yeah, we can't send cash.
Me: [wondering how I need to phrase this without advertising to everyone in the room] Well, it's not exactly cash.
Her: What do you mean?
Me: Well...they were dimes, but now they're not. They're collectibles--like baseball cards--and they are going to a dealer.
Her: So...if i dropped this package and the dimes fell out, could I go to the mini-mart and buy milk with them?
Me: Technically yes, but you'd be overpaying for your milk.
Her: So it's cash. We can't send cash.
Me: Um...can you check with someone on this? The recipient is a dealer. They've been doing it this way for 30 years.
Her: Hang on...[checks with security]...yup, no can do.
-End for now-
So this went on for 30 minutes. I had to call up Tulving and have someone speak with everyone at this place. Apparently, it all comes down to insurance. Tulving is covered by Lloyds of London and when the rep from Tulving told Mr. Security, he said, "ok, I'll talk to your account rep on this, but I've never handled this before. I'll let it go out."
He then proceeds to explain to the desk attendant that the package is covered and to let it go out. She looks at me and says, "Wow...Lloyds of London? Really? Isn't that what models use for their legs and stuff?" At this point, any shred of privacy and discretion is gone, but at least Tulving's guys worked it out.
That was last Wednesday the 27th. After getting the tracking numbers, I called Tulving to get a lock-in price. You can't lock in your sell price until you have tracking numbers in hand. The guy I spoke with said, "Ok, spot is $47.80 and we pay $1 less than spot, so your lock price is $46.80." I asked for an email confirmation and he said they couldn't do that, which made me a bit nervous.
What made me more nervous is that I appeared to have lucked out and sold right before the monumental correction started.
Tulving's website says they will cut a check 2 days after they receive the package. That was Monday the 2nd, and I should have received the check on Tuesday the 3rd. I called yesterday after I hadn't received anything in the mail and spoke with someone who said they had a backlog to go through. She said call back today (the 4th) for a tracking number. I called today and she said it did go out and gave me a tracking number.
Sure enough, I got the check. Most importantly, it was at my lock price of $46.80. I'm sure Tulving could've really screwed me on this one. He could have paid out $6,000 less and I don't know if I would've had much recourse since I didn't have anything in writing. I suppose I could live with a $38oz sell price, but I can think of some things I can buy for $6K--one of which is the taxes.
I already know I got really lucky on the sell price (for the time being). What I'm happy about is that Tulving stuck to his word on it and didn't try and pull anything shady. Again, your experience might be different than mine, but I've been really happy with Tulving so far on both sides of the transaction. The buy/sell spread is the lowest I've seen anywhere and the customer service has been excellent. If you are buying or selling volume, they'd get my recommendation.
As a side note, trying to explain pre-1965 silver coins to someone not familiar is much harder than you would think. The fact that model's legs enters the discussion is borderline twilight zone.