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the Vanguard mobile app

Posted: Mon Oct 21, 2019 10:10 am
by dualstow
Does anyone use it?

I use it on a tablet occasionally, but there’s one “feature” I find frustrating. If you venture outside of the app, you have to log in again. (Contrast this with keeping a tab open in your computer’s browser). You can’t even swipe down in iOS to access the system menu without logging out. This is a pain, because I used to be able to do that, and I would temporarily turn off bluetooth to use the virtual keyboard for entering my password. (Now I switch off the button on the bluetooth keyboard itself).

It’s also nice to be able to toggle back and forth between, say, a stock newsletter site and the Vanguard app. You can’t.

Re: the Vanguard mobile app

Posted: Tue Oct 22, 2019 4:49 pm
by Tortoise
I haven’t used that app, but off the top of my head, have you enabled background app refresh? Perhaps you’ve blanket-disabled it for all apps to save battery but might want to try enabling it for the Vanguard app to prevent immediate auto-logout?

Re: the Vanguard mobile app

Posted: Tue Oct 22, 2019 5:35 pm
by dualstow
Tortoise wrote: Tue Oct 22, 2019 4:49 pm I haven’t used that app, but off the top of my head, have you enabled background app refresh? Perhaps you’ve blanket-disabled it for all apps to save battery but might want to try enabling it for the Vanguard app to prevent immediate auto-logout?
It was blanket-enabled, but thank you anyway. That’s something I hadn’t even thought of, and the solution is going to be something like this.

Strangely, Vanguard isn’t even in that list of apps. Maybe that’s on purpose?